#shiji #reviewpro #guestsatisfaction #hoteltrends #hospitalityinsights | Shiji Group

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📣 The Q1 2025 Guest Experience Benchmark Infographics report is live and ready to download! This quarter’s report shows a strong start to the year, with some standout shifts in global hospitality performance:

✅ Guest satisfaction reached 86.7% in March—the highest level in four years
✅ Hotel response times dropped by 50% compared to Q1 2023, now averaging just 3.1 days
✅ Management responses hit 69.2%, continuing a steady upward trend
 
Despite slower review volume growth overall, the data shows clear gains in guest engagement and operational responsiveness—driven in part by the growing use of AI in review management.
 
What else is inside?
• Regional trends in NPS and review volume—see how your hotel compares!
• Shifts in performance by review source (some big movers!)
• Survey conversion rate and guest behavior trends 
• Insights into where hotels are excelling—and where there’s room to grow
 
📥 Download the full report today: https://lnkd.in/e2j7HzwD
 
#Shiji #ReviewPro #GuestSatisfaction #HotelTrends #HospitalityInsights