TPConnects Technologies, a leading IATA-certified global travel aggregation and distribution technology company, is poised to continue the integration of its advanced AI capabilities into its industry-leading Astra and Iris platforms.
The move is said to be a significant step forward in intelligent travel technology.
The TPConnects conversational AI agent, Trip Captain, combines natural language processing, travel information, and deep learning capabilities to bring a frictionless experience in travel planning and management.
The conversational AI agent will enable airlines and travel sellers to plan and modify customer journeys through natural conversation in their preferred language.
The system’s ability to manage the best available offers, process real-time travel data, and provide rich media information makes it a comprehensive solution for the benefit of both leisure and business travellers.
By integrating Trip Captain into our platforms, we are not only enhancing the travel planning experience but also delivering tangible efficiency gains for our partners.
Automated workflows and intelligent query handling reduce manual intervention, cut response times, and help serve more travellers with greater accuracy.
These improvements drive down operational costs and free up valuable time, enabling greater efficiency.
“The travel industry is ready for the next evolution in technology,” said Praveen Kumar, Chief Technology Officer at TPConnects Technologies.
“By integrating advanced AI capabilities into our Astra and Iris platforms, we’re not just adding features and automating existing processes, we’re fundamentally transforming how these systems understand and respond to traveller needs,” she added.
Key features of the conversational AI agent include:
•Natural language processing for intuitive interaction
•Simplified queries for freedom from cryptic commands
•Comprehensive offer management for contextual recommendations
•Reshop made easy for better customer service
•Rich media integration for enhanced decision-making
•Multi-language support for global accessibility
•Deep learning capabilities for continuous improvement
Future updates will include voice-driven booking capabilities, further enhancing the system’s accessibility and ease of use.
Trip Captain will be rolled out gradually across the Astra and Iris platforms, with initial features becoming available in H2 2025. Voice-driven capabilities and additional enhancements are planned for subsequent releases.
