Leading F&B and hospitality guest experience platform, IRIS, has confirmed its market momentum, the company racking up more than a quarter of a million dollars in orders processed annually.
This exceptional rate of growth is a consequence of the increasing number of hoteliers worldwide deploying IRIS’ mobile ordering and digital guest directory solutions and their ever-increasing revenue numbers, as well as the boost in guest satisfaction and the increased staff productivity achieved as a result.
IRIS also reports its growing global footprint with a presence in 100+ countries, serving over 2,000 hotels, and team members located across the UK, North America, China, Europe and South East Asia.
The multi-functional IRIS platform has revolutionised mobile ordering for the hospitality industry offering a suite of solutions across F&B, guest directory and concierge that enables hotels to easily open new and profitable revenue streams.
Providing a truly digital ordering experience, IRIS’ platform makes it easier and faster for guests to browse, order and pay for items and services across multiple outlets, while reducing the hotel’s operational workload.
Flexible and scalable, its growing roster of clients includes leading hotel groups and brands across Marriott, Mandarin Oriental, Ennismore, Four Seasons, Hilton, Wyndham and IHG.
On average, IRIS customers typically experience a 20% to 70% uplift in F&B revenue following deployment. IRIS also has an ever-expanding collection of direct integrations to leading POS, SOS and payment technology providers globally.
Its most recent feature additions include Charge to Room, which makes payments seamless for in-house guests, while Related Items helps boost guest spend by suggesting complementary products.
Advance Ordering gives guests the flexibility to schedule orders pre-stay, and Digital Staff Ordering offers a smoother, faster way for teams to manage service — perfect for venues combining traditional table service with mobile tech.
All features are wrapped in industry-leading security services with award-winning global support.
Commenting on its recent growth results, Mark Horne, CEO at IRIS said: “The last 12 months have been exceptional for IRIS. We are working hard to hire more great people to add to the excellent team already in place and this, coupled with a clear strategic focus on what we want to achieve as a company is benefiting our customer’s businesses.
“Our results are a testament to the hospitality industry’s own continued investment in mobile ordering and digital solutions to add to a guest’s experience, and we are very proud to be a part of this journey.”
