10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us

Mews’ AI Smart Tips top five million views…

  • Travel Weekly Group Ltd
  • 4 June 2025
  • 2 minute read
Total
0
Shares
0
0
0

This article was written by Travolution. Click here to read the original article

image

Industry-leading hospitality cloud, Mews, is reshaping guests’ interactions with its AI-powered Smart Tips, and the uptake has been impressive to date.

AI Smart Tips provides hotel staff easy access to a centralised summary of each guest’s key information and preferences, available at every touch point throughout the guest’s stay. 

Mews AI Smart Tips are now viewed more than five million times a week by hoteliers globally, helping them to personalise the experience for their guests. 

AI Smart Tips compiles and summarises data such as reservation details, housekeeping notes, and past stay behaviour, giving hotel teams an instant, actionable snapshot of each guest. 

Employees are now encouraged to take notes of anything that can be used to delight guests in the future. The result: faster insights, fewer missed opportunities and consistently exceptional service. 

At Boardwalk Boutique Hotel Aruba, a 49-room family-run property in a former coconut plantation, AI Smart Tips has fundamentally changed how their team operates. 

“Our guest experience is our loyalty program. That’s what our guests come back for,” said Trisha Reinkemeyer, Assistant Hotel Manager at Boardwalk Boutique Hotel Aruba. 

“With AI Smart Tips, our staff sees everything they need in one blink of an eye. The bananas our housekeeping team noticed in a guest’s room. The system remembered, so we made sure to leave bananas in their room during their next day. It’s those small details that put a smile on their face.” 

FAQ Insights
Trending
FAQ Insights

Boardwalk’s team reads every Smart Tip, combining this insight with Guest Lifetime Value data to fine-tune service for their highly loyal clientele – some of whom have been returning for over 30 years. 

AI Smart Tips even inspired them to test a post-stay feedback tool to one that feeds directly into guest notes, knowing Mews will surface this valuable context when it matters most. 

For Robin Schluter, Owner at Auberge St Pol in Belgium, the platform has transformed the welcome experience: “The AI Smart Tips feature in Mews has revolutionised how we greet returning guests, adding a personal touch to each interaction. The feature has streamlined our operations and enhanced our ability to deliver top-notch service to every guest.” 

AI Smart Tips lives directly in the guest profile – one of the most frequently accessed areas of the PMS – and in the Reservation calendar, making it a seamless addition to daily workflows. 

It’s a major time-saver for busy teams, cutting down hours previously spent switching between systems and searching for relevant guest insights. 

By harnessing AI to centralise guest intelligence, Mews AI Smart Tips allows every team member, from front desk to housekeeping, to become a service expert with just a glance. 

Please click here to access the full original article.

Total
0
Shares
Share 0
Tweet 0
Pin it 0
You should like too
View Post
  • Categorizing...

Amadeus and UN Tourism report provides comprehensive look at Asia Pacific travel market

  • Automatic
  • 6 June 2025
View Post
  • Categorizing...

IHG opens 80th avid hotel

  • Denis Stackeusky
  • 5 June 2025
View Post
  • Categorizing...

How the hospitality industry can gain greater control over purchasing

  • HOTELS Editors
  • 5 June 2025
View Post
  • Categorizing...

Explained: What is Retrieval-Augmented Generation (RAG)?

  • Feyzanur Gormus
  • 5 June 2025
View Post
  • Categorizing...

Preferred Travel Group appoints chief development officer

  • Lacie Carr
  • 5 June 2025
View Post
  • Categorizing...

IHG Hotels & Resorts signs dual-branded hotel in London’s Waterloo

  • k.fytaki
  • 5 June 2025
View Post
  • Categorizing...

Introducing Perro From Matt Wilden

  • Sophie Weir
  • 5 June 2025
View Post
  • Categorizing...

Scandic expands in Sweden with new alpine hotel in Sälen

  • k.fytaki
  • 5 June 2025
Sponsored Posts
  • Influence Society Publishes Q2 Edition of Societies Quarterly for Visionary Hoteliers

    View Post
  • Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ

    View Post
  • Day & Night: The Bold Rebranding Powering Shiji’s Presence in Global Hospitality Tech

    View Post
Last Posts
  • Amadeus and UN Tourism report provides comprehensive look at Asia Pacific travel market
    • 6 June 2025
  • Mandarin Oriental Debuts A Beachfront Retreat In Desaru Coast, Johor
    • 6 June 2025
  • Hotel Eden Roc Reopens on Lake Maggiore
    • 6 June 2025
  • Ramada Encore by Wyndham Chandigarh Zirakpur Opens
    • 6 June 2025
  • Nobu Hospitality Brings Iconic Luxury Lifestyle to Historic Kraków
    • 6 June 2025
Sponsors
  • Influence Society Publishes Q2 Edition of Societies Quarterly for Visionary Hoteliers
  • Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ
  • Day & Night: The Bold Rebranding Powering Shiji’s Presence in Global Hospitality Tech
Contact informations

contact@10minutes.news

Advertise with us
Contact Marjolaine to learn more: marjolaine@wearepragmatik.com
Press release
pr@10minutes.news
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
  • 📰 Columns
  • About us
Discover the best of international hotel news. Categorized, and sign-up to the newsletter

Input your search keywords and press Enter.