Hidden among the winding alleys of Marrakech’s historic medina is Riad Kaiss, a tranquil oasis that blends centuries-old Moroccan charm with world-class hospitality. Ranked consistently among the top riads in the city, the elegantly restored property was once the residence of a sultan and has become a favorite for travelers seeking both luxury and authenticity.
As many seasoned travelers know, it’s not just architecture, ambiance or amenities that leave a lasting impression; it’s the people. In the case of Riad Kaiss, one individual stands out: Youness Belahmama.
My wife and I visited Marrakech just a few months ago, and while the city dazzled with its energy and color, it was Youness who made our stay unforgettable. Working in customer service at the riad, he brought a rare combination of warmth, attentiveness and initiative that went far beyond the usual expectations of hospitality.
Youness was a constant and calming presence throughout our stay. Whether bringing fresh fruit and tea to our room without request, helping us navigate local shops and markets or simply checking in to make sure we had everything we needed, Youness’ efforts were thoughtful, personal and never forced. His sense of timing, discretion and genuine care elevated our entire experience.
What impressed us most was his joy in serving: No request too small; no gesture too insignificant. He brought smiles not just to our faces, but to all the guests we observed. It’s rare to see someone so deeply engaged in their work, not just to fulfill a role, but to create moments of comfort, warmth and happiness for complete strangers.
Youness has been working at Riad Kaiss for over a year, and it’s clear that he treats the property not just as a workplace, but as a home he’s proud to welcome others into. In an industry where service can sometimes feel transactional, his presence reminds us that the human touch remains the most powerful amenity a hotel can offer.
Hotels are made of brick, stone, wood, glass, but authentic hospitality is made by people like Youness. When you have someone who genuinely loves what they do, who understands the importance of small moments and meaningful gestures, the entire guest experience is transformed. What began as a lovely stay became, thanks to Youness, a deeply memorable one.
In the competitive world of luxury hospitality, it’s the staff that defines the soul of a hotel. Youness Belahmama is a quiet star at Riad Kaiss, and this guest, while choosing to remain anonymous, felt it was important to recognize his exceptional service and share the impact he made. He embodies the best of Moroccan hospitality.
