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Nicolas Vorsteher

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That's what greets you at reception in a five-star spa. I saw this photo from Holly Joint's LinkedIn, she's not in hospitality, just a guest paying for a luxury experience. And she noticed. Of… | Nicolas Vorsteher | 29 comments

🛑 In December 2025, Holly Joint, a guest at a five-star spa shared her experience on LinkedIn. Her post highlighted how outdated details like visible VGA cables mar luxury experiences. Holly's insights reveal the importance of meticulous attention to detail in hospitality, influencing guests' perceptions and potentially affecting brand loyalty. She challenges hospitality managers to reassess and improve guest experiences to maintain luxury standards and customer satisfaction.
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Apple 𝗷𝘂𝘀𝘁 𝗱𝗿𝗼𝗽𝗽𝗲𝗱 𝗮 $𝟮𝟯𝟬 “𝘀𝗼𝗰𝗸”… 𝗮𝗻𝗱 𝗺𝗼𝘀𝘁 𝗵𝗼𝘁𝗲𝗹 𝗚𝗠𝘀 𝘀𝘁𝗶𝗹𝗹 𝗵𝗮𝘃𝗲𝗻’𝘁 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗼𝗼𝗱 𝘁𝗵𝗲 𝗿𝗲𝗮𝗹 𝗹𝗲𝘀𝘀𝗼𝗻. (Yes, a sock. For your phone. For… | Nicolas Vorsteher

🧦 Apple has introduced a $230 "sock" for phones, sparking lessons for the hospitality industry. Despite its irrational concept, it sold out, highlighting that emotion trumps logic in consumer behavior. The product evokes 2000s nostalgia, suggesting hotels could leverage retro themes for high perceived value. Apple’s strategy emphasizes creating demand through small details rather than expensive renovations. Targeting niche markets instead of a broad audience can boost revenues, as demonstrated by Apple's targeted approach.
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