Jeff Venza, a seasoned hospitality technology professional and executive at VENZA and CyberTek MSSP, announced the planned acquisition of Guest Voice AI—a groundbreaking platform that transforms hotel communication and boosts operational efficiency through AI-driven automation. The move, following the recent acquisition of the intelligent asset management company OpsTechPro, brings a cutting-edge solution to the VENZA family of companies, purpose-built to simplify and streamline guest interactions.
Guest Voice AI integrates with all major Property Management Systems (PMS) to automatically answer guest inquiries, create and dispatch service tickets, and track service trends using real-time dashboards and AI-driven insights. In combination, it delivers an innovative solution to enhance guest interactions before, during, and after their stay.
“VENZA was built on a foundation of protecting data and digital infrastructure in the hospitality space,” said Jeff Venza, Chairman of VENZA and CyberTek MSSP. “But today, protection means more than just defense—it means empowering hoteliers with secure, scalable tools that enable them to serve guests with confidence. Guest Voice AI perfectly aligns with our mission to elevate the entire guest journey from start to finish.”
“Our goal is to make hotels more secure, efficient, and guest-centric. By embedding this innovative technology across our product suite, we’re equipping hoteliers with AI-driven tools that enable high-touch service through cutting-edge automation, while upholding the trust and integrity that travelers demand,” he added.
With an easy-to-use open API, Guest Voice AI offers major operational efficiency benefits for hoteliers. It answers up to 95% of guest inquiries automatically, eliminating the need for additional front desk agents during peak hours. This results in savings of up to $20,000 USD annually, while freeing staff to focus on the in-person guest experience. On the back end, Guest Voice AI’s intelligent workflows and instant insights allow management to review and tune essential services.
“Great technology should enhance human hospitality, not replace it,” said Venza. “Guest Voice AI can take the weight off hotel teams, allowing them to focus on delivering personal, memorable experiences. Combined with our portfolio of data protection and hotel management services, this solution redefines what it means to protect and optimize hotel operations in the digital age.”
For information about adding Guest Voice AI to an existing program, contact [email protected]. To preview this solution, visit VENZA at HITEC 2025, June 16–19, at booth #3411.
