UNITED STATES, June 17, 2025 – roommaster, a trusted name in hospitality software, today unveiled a unified brand identity and product vision, bringing its company, platform, and mission together under one familiar name.
For over 30 years, the industry has known innQuest as the software company behind roommaster, the flagship property management system used by thousands of hotels, inns, and resorts across more than 100 countries. Today, the company is unified as roommaster, bringing together its brand and technology vision under one name that hoteliers already know and trust.
A Familiar Name with a Sharper Focus
The transition from innQuest to roommaster represents a renewed commitment to remove complexity from hotel operations and help independent properties grow with confidence in an AI-powered, rapidly evolving hospitality landscape.
“roommaster represents the future of hospitality, one that’s smarter, more connected, and far simpler,” said Steven Berger, Managing Director. “We’re not just evolving our brand; we’re doubling down on our commitment to simplify hospitality through great technology that works the way hoteliers think.”
Hospitality, Simplified.
This transition is more than cosmetic. It reflects a sharpened focus on delivering practical solutions that make the lives of hoteliers easier. By consolidating under the roommaster name, the company is reinforcing its long-held promise to reduce friction in day-to-day operations and support the business of hospitality with tools that just work.
“roommaster is more than just a name, it’s our commitment,” said Visharathan Kugamoorthy, Senior Director of Marketing. “This new identity helps us tell our story with greater clarity and ensures that everything we build, support, and deliver connects back to a single, simplified experience.”
As the first step in this new chapter, the company has launched its updated brand identity and will soon debut a completely redesigned website, giving customers a clearer, more connected experience from the very first interaction.
A Platform Built for Independent Hoteliers
roommaster continues to offer a full suite of solutions tailored to the needs of independent hotels, resorts, and B&Bs. These include:
- Property Management System (PMS). Reduces administrative workload, streamlines front desk tasks, and gives teams the tools to deliver consistently smooth operations
- Booking Engine. A commission-free platform that increases direct bookings and improves margins
- Channel Manager. Automatically syncs availability and rates with over 300 global distribution partners
- Revenue Optimization. AI-powered dynamic pricing tools that help maximize RevPAR, adapt to demand trends, and improve overall rate strategy
- Guest Communication. Delivers timely, automated messages that enhance the guest experience and encourage loyalty
- Payments. Integrated processing designed for hospitality that saves hours of reconciliation and reduces chargebacks
- Mobile Guest App. Supports digital check-in, mobile key access, and service requests for a modern guest journey
- Website Builder. Helps hotels launch high-converting, branded websites optimized for direct revenue
- AI Concierge. An AI-powered assistant that helps hoteliers manage operations, guest communications, and insights in real-time
All tools are designed with independent operators in mind, keeping simplicity and flexibility at the core.
A Platform That’s Ready for What’s Next
The rebrand emphasizes roommaster’s readiness for artificial intelligence integration that will define the next generation of hotel operations. The platform’s unified data architecture creates the foundation for predictive analytics, automated decision-making, and personalized guest experiences that learn and improve over time.
Properties implementing roommaster typically experience immediate operational improvements: reduced administrative overhead, increased direct booking conversion, optimized revenue management, and enhanced guest satisfaction scores while maintaining their independent character.
About roommaster
roommaster, previously known as innQuest, is a hospitality software company serving independent hotels, inns, resorts, and management groups in over 100 countries. With a reputation built over three decades, roommaster delivers reliable, purpose-built tools that simplify operations and improve the guest experience.
With a clear focus on innovation, simplicity, and service, roommaster helps hoteliers thrive in a dynamic industry while staying true to one principle, hospitality, simplified.
Learn more at: https://www.innquest.com/hospitality-simplified/ (new website coming soon)
