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US: Property management system RMS has launched an upgraded version of its booking engine, introducing features aimed at simplifying the reservation process for both guests and accommodation providers.
The new system has been designed with mobile-first functionality and faster load times, allowing users to book across devices with fewer clicks. The update also introduces room listings that highlight key features, such as views or bed type directly in the search results.
It includes an AI front desk assistant, designed to operate 24/7, manage enquiries, and maximise average daily rate through real-time decision making and personalised guest engagement.
The booking engine also supports chatbot integration across digital channels, allowing properties to automate inquiries, offer discounts, and process payments.
It integrates with RMS Pay, enabling users to complete transactions without being redirected to an external payment gateway. It is intended to reduce time at checkout and help boost conversion rates.
Adam Seskis, CEO at RMS, said: “We’ve designed our next-generation booking engine to help properties capture more direct bookings, reduce reliance on third-party channels, and minimise lost revenue from abandoned carts. By simplifying the guest experience and removing unnecessary friction, we’re giving operators a powerful tool to grow revenue, lower acquisition costs, and deliver a better guest experience from the very first interaction.”
Highlights:
• RMS has launched an upgraded version of its booking engine.
• The new system has been designed with faster load times, and introduces room listings that highlight features such as views or bed type.
• Properties can plug in chatbots across direct websites, WhatsApp, Facebook Messenger or other channels to handle inquiries, apply discounts and process payments.
• It also integrates RMS Pay for in-app payments.
