In this episode, we hear from Amy Yip, a former leader in Google’s global food program and now a sought-after leadership coach for companies including Amazon and Verizon. Amy shares her own career-defining shift from management to leadership—moving beyond titles and task lists to authenticity, trust, and inspiring others. She reflects on lessons from mentors, including a VP at Google who pushed her to step into uncomfortable opportunities that ultimately shaped her into the leader she is today. For hospitality leaders, Amy’s journey is a reminder that real leadership isn’t about authority, but about unlocking potential and creating environments where people thrive.
Learn more about Amy Yip’s work here.
Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability
A few more resources:
If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
