Our latest summer release isn’t your average feature drop. It’s a curated set of updates designed to quietly and powerfully eliminate friction, streamline daily tasks and elevate the guest experience behind the scenes. With 8 new and improved features, every step of the guest journey just flows.
And with Mews recently named a Leader in the 2025 IDC MarketScape for PMS, this release is proof that real hospitality innovation doesn’t shout. It works.
Let’s dig into the release.
First impressions, remastered
The moment your guest steps through the door sets the tone for the rest of their stay. These features help make it feel smooth, fast and seamless, with self-guided tools that let guests move at their own pace.
- Guest ID & photo collection: Guests can now scan their ID and upload a verification selfie during online or kiosk check-in, taking some of the heat off the front desk.
- Wallet-based keys: For the first time ever, wallet-based room keys are fully integrated in a PMS. And that PMS happens to be Mews. Hotels with ASSA ABLOY Vostio NFC door locks can enable tap-to-unlock access so their guests can access their room without a new app or plastic keycard.
The personal touch
Hospitality is built on human connection, and these new features make connecting with your guests easier than ever before.
- Guest connections: From corporate groups to couples, now you can see related guests directly in the Guest Profile, letting your team personalize service with confidence.
- Smart Tips upgrade: Your favorite AI feature has had an upgrade, with total spend, visit history and top-ordered items now included. This lets staff recognize returning guests and deliver more thoughtful service, instantly.
- CLTV granular view: See total lifetime spend for each guest, across all stays and properties. It’s a clearer way to spot your VIPs and tailor your service accordingly.
Behind the scenes
Great service starts with great systems. These new additions automate the groundwork so your team can stay focused on their guests.
- Dynamic email conditions: Pre-arrival emails can now be tailored automatically based on guest segments, making sure communication always feels personal and relevant.
- Billing automation: You can now create multiple billing rules per company and service, helping you manage complex group bookings with different charge structures, without manual edits.
- Automatic payment routing: Automated pre-stay payments now land on the correct bill automatically, not in “Unpaid Items.” It’s one less task for your team and a smoother checkout for your guests.
Mews Summer Release is already live. Check out all the features in detail here.
