Enables real-time shopping, booking and servicing
Sabre has launched its first agentic-artificial intelligence (AI)-ready APIs, which it says will allow real-time shopping, booking and servicing from AI agents working with Sabre’s own AI and data capabilities.
According to Sabre, the new APIs connect to a model context protocol (MCP) server that acts as a ‘universal translator’ for AI agents needing to understand the language of travel technology.
With the APIs, it is expected that the initial focus will be on agentic AI for flights, hotels and post-booking services.
Examples given by Sabre of possible use cases include a call-centre proxy agent that, during irregular airline operations, could sit on hold with an airline and then automatically handle the same-day rebooking and payment for the traveller and an agent that could call a hotel automatically to alert of a late arrival and ensure a traveller’s breakfast preferences will be available the next day.
The server and APIs are supported by the company’s Sabre IQ AI solutions, which are built on Sabre’s data cloud, which Sabre developed in partnership with Google. The capabilities are integrated into the SabreMosiac retailing platform.
The launch of the APIs and server mark Sabre ‘planting a stake in the ground,’
“This is the smartest enterprise AI solution in travel, designed for the entire industry to build on. Future possibilities are becoming reality, and Sabre is driving that change,” said the company’s chief product and technology officer Garry Wiseman.
