In this episode, Steven Moore, CEO of Actabl, shares insights from his recent presentation at The Lodging Conference on how hotel owners and operators are finding wins in a challenging market. He explains how owners and operators are protecting profitability by focusing on the two biggest drivers of performance today: labor and culture.
Steven discusses why labor represents the most powerful lever in hotel profitability, sharing data-backed examples of both success and failure, and explores how building a culture of transparency, accountability, and empowerment can drive both engagement and financial results.
A few more resources:
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
