Appart’City – Shaping our values, inspiring our future
At a time when talent retention remains one of hospitality’s greatest challenges, Appart’City has chosen to strengthen its foundations from within. Its transformation project, Unleashing the New Hospitality, launched in 2024, placed employees at the center of a company-wide effort to redefine its core values.
Through a participative process involving teams from every function, the group identified four guiding principles—Friendliness, Kindness, Team Cohesion, and Consideration—now integrated into recruitment, management, and training practices. This collective approach has reinforced engagement, pride, and belonging, turning abstract values into daily behaviors.
By aligning its purpose with the aspirations of today’s workforce and travelers, Appart’City shows that innovation in talent management begins with people, laying the groundwork for a more human, responsible, and lasting form of hospitality.
Beachcomber – Feel the Happiness You Give
In a post-crisis hospitality landscape marked by talent shortages, Beachcomber Hotels & Resorts has transformed its people strategy into a philosophy of shared happiness. Rooted in its People First culture, the initiative Feel the Happiness You Give redefines employer branding by linking employee well-being with guest satisfaction, creating a genuine circle of positive impact.
Developed through direct dialogue with nearly 1,000 “Artisans,” the program is built around five core pillars: trust, growth, care, pride, and joy. These values come to life through concrete measures such as confidential mental health support, intergenerational leadership workshops, and cost-of-living assistance.
By placing happiness at the heart of management and performance, Beachcomber shows how emotional connection and authenticity can become powerful tools for attraction and retention in today’s hospitality industry.
Indian Hotels Company Ltd (IHCL) – Where Talent & Culture Intertwine
In an industry where talent scarcity increasingly shapes growth, IHCL has made people the cornerstone of its long-term vision. Its Talent Management Programme brings together recruitment, leadership development, inclusion, and well-being within a single, integrated framework guided by the group’s signature Tajness philosophy.
From frontline training to executive education delivered with leading global institutions, IHCL has built a structured career model that nurtures future leaders while fostering belonging and purpose. Programmes such as the Leadership Accelerator, Women Leadership Journeys, and the WellWEing playbook reflect a strong commitment to personal growth and psychological safety.
By aligning culture with capability, IHCL defines a workplace where excellence grows from human connection and continuous learning, setting a modern standard for how people can work and thrive in hospitality.
ITC Hotels Ltd – Building Talent Pipeline; Empowering Futures
Amid a growing talent gap in India’s expanding hospitality sector, ITC Hotels has become a leading force in inclusive workforce development through its NAPS Programme. Instead of depending solely on traditional hotel schools, the group identifies talent from underprivileged and rural communities, offering structured training under a government-certified curriculum led by ITC’s own professional trainers.
Participants receive paid, hands-on experience and dual certification from the Government of India and ITC Hotels. The program not only strengthens the group’s talent pipeline but also drives employability and social mobility, with more than 4,000 apprentices trained and 78% securing employment after completion.
Aligned with the UN Sustainable Development Goals and India’s Skill Mission, ITC Hotels shows how purposeful training can reduce inequality while building a sustainable future for the hospitality workforce.
Kempinski Hotels – Flourish Management Trainee Program
In a global hospitality landscape marked by talent shortages, Kempinski Hotels has adopted a forward-looking strategy with its Flourish Management Trainee Programme. Launched in 2023, this 18-month initiative bridges the gap between education and leadership, preparing promising hospitality graduates and internal talents to become confident, operationally skilled leaders.
Combining on-the-job rotations, international exposure, and personalized mentorship from General Managers, the program offers participants a full understanding of hotel operations and people management. It not only prepares them for their first leadership positions but also builds long-term engagement within the group.
Now active in more than 15 countries, Flourish is shaping a new generation of managers defined by empathy, excellence, and global vision—showing how strategic talent development can strengthen resilience and innovation across the hospitality industry.
Radisson Hotel Group – Career Month
In a sector still challenged by talent attraction and retention, Radisson Hotel Group has turned professional development into a global celebration of opportunity. Career Month—now evolving into Career Fest—goes beyond a traditional HR initiative to become a movement redefining how hospitality develops and inspires its people.
Through hybrid activations uniting more than 75,000 team members worldwide, the program offers clear career pathways and interactive learning experiences built around three pillars: Find your passion, Develop your career, Inspire to take the next step. From leadership talks to local workshops and digital “Career Spaces,” it creates a connected, inclusive environment where growth feels both personal and attainable.
By linking purpose, mobility, and accessibility, Radisson positions itself as an employer of reference in the hospitality industry, showing that in a competitive talent market, long-term success begins with investing in people.
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