[New York, 18 November 2025] - Mews, the leading operating system for hotels, has launched Zero Dollar Authorization, a new feature that helps protect revenue and ensure smoother payments. The feature enables hotels to instantly verify a guest’s card at booking without charging it, reducing failed payments, chargebacks, and lost revenue from no-shows.
As the feature is fully native to Mews Payments, hotels gain greater reliability, control, and efficiency without depending on third-party providers or manual checks – as well as simultaneously enhancing the guest experience.
Susanne Sandler, SVP and General Manager of Fintech at Mews, said: “Revenue protection should be effortless. Zero Dollar Authorization is another step toward a world where payments are completely frictionless: smarter for guests, safer for hotels, and ultimately more profitable for every property that runs on Mews.”
Lacey King, General Manager at Staypineapple’s The Maxwell Hotel in Seattle, Washington State, said: “Zero Dollar Authorization saves us a lot of time and stress. Payments are more reliable, card issues are caught early, and our front-desk team can focus on guests instead of chasing transactions.”
In addition to Zero Dollar Authorization, Mews is also introducing Preauthorization via Payment Request – a feature that places a temporary hold on the guest’s card to ensure funds are available and verified.
Zero Dollar Authorization strengthens the Mews Payments ecosystem, joining innovations like Multicurrency and Mews Terminal S2. Together, these solutions help hotels operate more efficiently, protect revenue, and deliver frictionless payment experiences.
About Mews
Mews is the leading platform for the new era of hospitality. Powering over 12,500 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include BWH Hotels, Strawberry, The Social Hub and Airelles Collection. Mews was named Best PMS (2024, 2025) and listed among the Best Places to Work in Hotel Tech (2021, 2022, 2024, 2025) by Hotel Tech Report. Mews has raised $410 million from investors including Growth Equity at Goldman Sachs Alternatives, Kinnevik and Tiger Global to transform hospitality.
George Barker
Director of Communications
