CHICAGO, IL — Hyatt Hotels Corporation today announced an important update regarding its properties in Jamaica following the impact of Hurricane Melissa, which struck the island in October.
After a comprehensive assessment of the physical damage to the resorts, Hyatt has made the decision to extend the suspension of operations for the following hotels until November 1, 2026:
- Breathless Montego Bay Resort & Spa
- Dreams Rose Hall Resort & Spa
- Hyatt Zilara Rose Hall
- Hyatt Ziva Rose Hall
- Secrets St. James Montego Bay
- Secrets Wild Orchid Montego Bay
- Jewel Grande Montego Bay Resort & Spa
This timeline will allow the properties not only to repair storm-related damage but also to implement enhancements that will elevate the guest experience and uphold the high standards of Jamaican hospitality as the island continues its recovery.
Guest Support and Alternative Options
Guests and World of Hyatt members with impacted reservations will have the opportunity to rebook at select Hyatt Inclusive Collection resorts in destinations such as the Mexican Caribbean, the Dominican Republic, Costa Rica, Aruba, Curaçao, or St. Lucia. Guests who prefer to cancel their reservations may do so without penalty. For more details and alternative options, please visit here.
Hyatt’s Global Care Center will work closely with travel partners to assist in securing alternative accommodations for clients during this period.
Commitment to Jamaica’s Recovery
Hyatt remains deeply committed to the renovation and reopening of these resorts and to supporting the broader recovery of Jamaica. Helping our colleagues and local communities bounce back and move forward remains a top priority.
We appreciate the patience and collaboration of our guests and partners as we work toward welcoming travelers back to Jamaica. Irene Prado, Regional Vice President, Commercial, Latin America & English-Speaking Caribbean, Hyatt’s Inclusive Collection
About Hyatt Hotels Corporation
Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of June 30, 2024, the Company’s portfolio included more than 1,350 hotels and all-inclusive properties in 78 countries across six continents. The Company’s offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Vacation Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®; and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Mr & Mrs Smith™, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com.
Forward-Looking Statements
Forward-Looking Statements in this press release, which are not historical facts, are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. In some cases, you can identify forward-looking statements by the use of words such as “may,” “could,” “expect,” “intend,” “plan,” “seek,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “continue,” “likely,” “will,” “would” and variations of these terms and similar expressions, or the negative of these terms or similar expressions. Such forward-looking statements are necessarily based upon estimates and assumptions that, while considered reasonable when made, are inherently uncertain, and are subject to numerous assumptions and uncertainties, many of which are outside of Kiraku, Inc. or Hyatt’s control, which could cause actual results, performance or achievements to differ materially from those expressed in or implied by such statements. Forward-looking statements made in this press release are made only as of the date of their initial publication and neither party undertakes an obligation to publicly update any of these forward-looking statements as actual events unfold, except to the extent required by applicable law. If one or more forward-looking statements is updated, no inference should be drawn that any additional updates will be made with respect to those or other forward-looking statements.
