This Business Continuity Playbook produced by Pertlink provides hotel leadership with a clear, actionable framework for managing critical operational disruptions, particularly during peak and holiday periods. It prioritizes guest safety, service continuity, and decisive leadership, enabling teams to respond effectively when essential services or digital systems fail.
Built around a rapid 10-minute activation protocol led by a designated Incident Commander, the playbook coordinates Front Office, Engineering, IT, and F&B through structured manual procedures and print-ready tools. The result is a controlled, professional response that stabilizes operations quickly and protects the guest experience, even in fully offline conditions.
About Pertlink Limited
Pertlink Limited commenced operations on October 23rd 2000, and as IT Consultants exclusively caters to clients connected with the hospitality industry, helping them work through the maze of new technologies. Not only is Pertlink strategically placed to serve the industry from its headquarters in Hong Kong, it has been internationally recognized by numerous organizations as a global reach company helping the industry through its unique and unparalleled network of people who have vast expertise in the Hotel and IT industries. The team behind Pertlink, whose collective knowledge will be an asset to any company – will help maximize a Hotel’s guest experience making it a positive one through the way technology is developed, marketed and used in the Hotel industry.
Terence Ronson
Managing Director
Pertlink Limited
