iCoupon solidifies presence across Europe inking new deal with
iCoupon, the leading provider of
Intelligent vouchering solution firm, iCoupon, has added another European airline to its portfolio, following the signing of a deal with Air Corsica to provide digital meal vouchers to passengers in the event of disruption.
iCoupon’s technology will allow Air Corsica to respond quickly in the event of disruption by activating digital vouchers directly to affected passengers’ boarding passes.
The move will also enable Air Corsica to access iCoupon’s network of established industry partners which will in turn pave the way for improved customer service and greater efficiency. The implementation will initially go live in Nice and Marseille in the early part of 2025.
The airline, headquartered in Ajaccio, France, joins a global list of Amadeus airlines who have adopted the use of iCoupon over the years.
Richard Bye, CEO of iCoupon, said; “The appetite for air travel isn’t fading, which has been demonstrated very clearly by the latest predictions from ACI which forecast that global passenger will have topped pre-Covid levels by the end of 2024, and by all accounts, it appears this is the case.
“However, adverse weather events, industrial action, staff shortages in control towers and on planes, as well as a scarcity of aircraft, technical issues and political sensitivities mean that delays are becoming an ever more common problem.
“In line with rising expectations around service standards in their everyday lives, passengers expect issues to be resolved speedily and with minimum inconvenience.
“As we sign this deal with Air Corsica, it’s enormously gratifying that such prestigious European partners now trust us to handle their vouchering needs in the case of disruption.
Gilles Albertini, ground operations director of Air Corsica, said: “We are constantly improving the customer experience. Thereby we are pleased to collaborate now with iCoupon, a game-changer in how we manage passenger irregularities.
“During delays, with this innovative vouchering solution, Air Corsica passengers can receive digital meals, refreshments, snacks vouchers directly on their boarding passes.
“In addition to the quality of service provided and the modern and responsive image of our company, this type of automated service will allow us to be more efficient in the management of the working time of our ground staff.”
He added: “Furthermore by eliminating traditional paper-based processes, we also contribute to our broader sustainability initiatives.”
