Challenge: Enhancing Network Stability and Digital Integration
Church’s Texas Chicken faced a critical challenge: frequent connectivity downtimes across its locations, with no backup systems in place, notes Ahnaf Ali, SVP & CIO for Church’s Texas Chicken. This instability disrupted daily operations and hindered customer service. The brand also sought to unify its digital platforms, ensuring seamless integration of its point-of-sale (POS) systems, mobile app, digital signage, and other essential technologies.
Additionally, Church’s Texas Chicken aimed to elevate customer engagement through dynamic digital signage, in-store Wi-Fi, and AI-driven operational enhancements. To achieve these goals, the company needed a robust, reliable, and scalable technology solution.
