10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us

Blue Tree Hotels Used Surveys to Improve Reopening

  • Automatic
  • 19 March 2025
  • 1 minute read
Total
0
Shares
0
0
0

The hotel set specific goals for the survey, and the results went far beyond expectations. All their targets were exceeded.

• Responses Received: 3,399 vs. goal of 1500

• Conversion Rate: 4.54% vs. goal of 1.5%

• Net Promoter Score: 69.79 vs. goal of 60

• Management Responses: 100% vs. goal of 100%

Drawing from the data, the company finalized its Covid-19 safety protocols in with partnership with a third-party safety audit company, Bureau Veritas, and prepared for reopening. At the time of the survey, 21 out of the company’s 23 hotels were closed. By December 2020, 22 were reopened and operational.

Building trust with travelers is one of the company’s core values, now more than ever.

Blue Tree Hotels believe that the strong response to their surveys was a reflection of the level of trust guests have towards their brand.

Since rolling out their surveys and reopening, the brand:

• Have been publicly recognized for their safety protocols by guests, companies and travel agencies.

• Received an overall rating of 4.6 out of 5.0 in answer to the question, “Do you trust that Blue Tree Hotels is committed to providing you with a healthier and safer experience?”.

• Constantly receive guest feedback on how well prepared they are compared to their competitors.

What I learned leading innovation at Four Seasons
Trending
What I learned leading innovation at Four Seasons

Please click here to access the full original article.

Total
0
Shares
Share 0
Tweet 0
Pin it 0
You should like too
View Post
  • Categorizing...

Train smarter: Boost frontline performance while reducing costs

  • Automatic
  • 18 July 2025
View Post
  • Categorizing...

From hype to frontline impact: Building trust through thoughtful AI

  • Automatic
  • 18 July 2025
View Post
  • Categorizing...

“Nothing is smooth” in Corsica’s Mylos Hotel

  • Cajsa Carlson
  • 18 July 2025
View Post
  • Categorizing...

PhocusWire’s weekly travel tech news briefs: Fora, Amex GBT, Expedia Group and more…

  • By PhocusWire
  • 18 July 2025
View Post
  • Categorizing...

How Wyoming increased traveler interest ninefold through a TV campaign

  • By Morgan Hines
  • 18 July 2025
View Post
  • Categorizing...

Headwinds and tailwinds impacting the European rentals landscape

  • By Linda Fox
  • 18 July 2025
View Post
  • Categorizing...

Folio lands $14M to fuel growth

  • By Linda Fox
  • 18 July 2025
View Post
  • Categorizing...

Frenchospitality selects Eviivo to power…

  • Travel Weekly Group Ltd
  • 18 July 2025
Sponsored Posts
  • The Future of Revenue Management Is Strategic Leadership – LodgIQ

    View Post
  • Influence Society Publishes Q2 Edition of Societies Quarterly for Visionary Hoteliers

    View Post
  • Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ

    View Post
Last Posts
  • Train smarter: Boost frontline performance while reducing costs
    • 18 July 2025
  • From hype to frontline impact: Building trust through thoughtful AI
    • 18 July 2025
  • By 2040, 77% of the world's $15 trillion travel spending will happen without crossing a single border. | Beautiful Destinations
    • 18 July 2025
  • From scroll to suitcase: What inspires Europe’s new travelers
    • 18 July 2025
  • Tech Talk: International Hospitality Technology Hall of Fame Inductee Luis Segredo on Driving Innovation
    • 18 July 2025
Sponsors
  • The Future of Revenue Management Is Strategic Leadership – LodgIQ
  • Influence Society Publishes Q2 Edition of Societies Quarterly for Visionary Hoteliers
  • Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ
Contact informations

contact@10minutes.news

Advertise with us
Contact Marjolaine to learn more: marjolaine@wearepragmatik.com
Press release
pr@10minutes.news
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
  • 📰 Columns
  • About us
Discover the best of international hotel news. Categorized, and sign-up to the newsletter

Input your search keywords and press Enter.