Jimmy Peña believes hospitality comes down to two essentials: heart and hustle. In this conversation, the Beverly Hills estate manager and former Ritz-Carlton quality auditor shares what he learned shaping service excellence across Forbes Five-Star and AAA Five-Diamond properties. Jimmy reflects on the mentors who guided his career, the power of checklists and standards, and the stewardship mindset required to balance service and profit. Hospitality leaders will find practical lessons on creating dignity, empathy, and excellence in every detail.
You may also enjoy from Jimmy: Hospitality as Stewardship: The Delight and Dignity of Caring for People, Places, and Moments
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands