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Here we are: Best Innovative Guest Experience

  • m.welsch
  • 24 October 2025
  • 4 minute read
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This article was written by HospitalityOn. Click here to read the original article

Kasada Hotels Africa – Wojo Master Franchise 

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By partnering with WOJO, the pioneer of Workspitality®, Kasada Hotels introduces an innovative model that reflects the rise of digital nomadism, remote work, and bleisure travel across Africa. This collaboration transforms hotels into dynamic mixed-use destinations that bring together coworking, hospitality, and community experiences in one place. 

Through this master franchise agreement, Kasada integrates flexible workspaces, private offices, and event areas within its properties, giving professionals and travelers a space to work, connect, and stay in a single environment. Beyond practicality, the initiative encourages new ways of working and living, aligned with the needs of a generation redefining the balance between business and leisure. 

With Workspitality®, Kasada positions itself as a leader in Africa’s hospitality evolution, where hotels grow into ecosystems for living, creating, and thriving. 

The Leela Palaces, Hotels and Resorts – The Leela Palace Trail 

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The Leela Palace Trail reimagines experiential luxury by turning India’s most iconic palaces and resorts into a single, curated journey through the nation’s cultural essence. Created for travelers seeking depth and authenticity, the Trail leads guests from Delhi’s imperial grandeur to Kerala’s tranquil backwaters, with each stop revealing a new chapter in India’s heritage, craftsmanship, and hospitality. 

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What distinguishes this experience is its blend of destination marketing and emotional storytelling. Every stage of the Trail, from private butler-led transfers to artisanal ceremonies and wellness immersions, reflects The Leela’s vision of “mindful luxury,” grounded in sustainability, local collaboration, and the art of gracious living. 

Beyond its elegance, The Leela Palace Trail enhances India’s standing as a world-class luxury destination, where every journey becomes a moment of cultural discovery. 

Marriott Bonvoy – Marriott Bonvoy Moments 

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With Marriott Bonvoy Moments, Marriott International redefines loyalty in hospitality. Beyond points and perks, it turns membership into access to curated, once-in-a-lifetime experiences that connect travelers with their passions, from fine dining to major sporting and cultural events. 

What sets Marriott Bonvoy Moments apart is its emotional reach and inclusivity. By allowing members to bid or redeem their points, even just one through its innovative “1-Point Drops,” the program makes exceptional experiences accessible to everyone, regardless of tier. 

Through global partnerships with icons such as the Mercedes-AMG PETRONAS F1 Team, Michelin-starred chefs, and leading entertainment venues, the initiative transforms every stay into a gateway to discovery. It marks a clear move from transactional loyalty to genuine connection, where memories, not numbers, define real engagement. 

Mercure Hotels – Bons & Vivants 

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With BONS&VIVANTS, Mercure redefines the essence of a local guest experience. More than a concept, it stands as a cultural statement that makes authenticity a core element of the brand. Every detail—from dining and local gifts to curated events—reflects Mercure’s dedication to celebrating regional savoir-faire and the art of living. 

What distinguishes BONS&VIVANTS is its comprehensive approach: local identity is woven into daily operations rather than confined to décor or storytelling. Guests don’t just visit a place; they experience it through encounters with artisans, “Rebelle” recipes featuring seasonal ingredients, and distinctly French breakfast crepes. 

Launched across 180 hotels in France, the program has generated strong engagement from both teams and guests. By aligning creativity, sustainability, and community, Mercure positions itself as a leader in a new wave of hospitality—one where being local is not a concept but a genuine commitment. 

nhow Hotels & Resorts – Dance nhow, Change now 

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With Dance nhow, change now, Minor Hotels responds to a growing expectation among travelers: the desire for well-being experiences that move beyond traditional spa or fitness concepts. At a time when guests seek emotional balance, creativity, and self-connection, this initiative introduces dance as a new form of holistic hospitality. 

Blending science and art, the program transforms nhow hotels into spaces where movement becomes a language of well-being. Guests are encouraged to reconnect with themselves through curated workshops, immersive performances, and collaborations with choreographers and neuroscientists. 

By bringing self-expression into the guest experience, Dance nhow, change now reflects a wider shift in hospitality, from passive relaxation to active transformation. It offers a modern view of wellness, where feeling good comes from movement, emotion, and genuine human energy. 

Rocco Forte Hotels – Musical Room Service 

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With Musical Room Service, Rocco Forte Hotels redefines the idea of in-room dining by introducing live musical performances in its most exclusive suites. Created in partnership with leading European institutions such as the Berlin State Opera and Teatro Massimo in Palermo, the initiative turns a private dinner into a sensory meeting of gastronomy and art. 

At a time when luxury travelers seek authenticity and emotion, the concept speaks to a growing appetite for cultural immersion and genuine connection. Each performance, from an operatic duet in Rome to a jazz ensemble in Brussels, captures the spirit of its destination and creates a moment of rare intimacy. 

More than a service, Musical Room Service expresses a philosophy: hospitality, like music, is about harmony, presence, and the ability to touch people in the most human way. 

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Please click here to access the full original article.

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