The front office is where hospitality becomes human — and where pressure hits first.
The below explainer video of the Front Office Manager AI Playbook shows how AI can work as a quiet, invisible assistant, not a guest-facing chatbot, and never a replacement for people.
Used correctly, AI helps front office teams prepare for service recovery, structure upsell conversations, improve shift handovers, and strengthen training – all while protecting brand standards and the human touch.
Built on four pillars – guest experience, revenue growth, staff empowerment, and operational efficiency – this practical guide includes a simple rollout framework and ready-to-use prompts for real front desk scenarios. You don’t need any technical skills. Clear guardrails included.
Part of Pertlink’s ongoing series on the effective use of AI in hospitality, this playbook moves AI beyond hype and into daily leadership.
AI handles the preparation. Your team delivers the moment.
About Pertlink Limited
Pertlink Limited commenced operations on October 23rd 2000, and as IT Consultants exclusively caters to clients connected with the hospitality industry, helping them work through the maze of new technologies. Not only is Pertlink strategically placed to serve the industry from its headquarters in Hong Kong, it has been internationally recognized by numerous organizations as a global reach company helping the industry through its unique and unparalleled network of people who have vast expertise in the Hotel and IT industries. The team behind Pertlink, whose collective knowledge will be an asset to any company – will help maximize a Hotel’s guest experience making it a positive one through the way technology is developed, marketed and used in the Hotel industry.
Terence Ronson
Managing Director
Pertlink Limited
