Guesty’s New Automated Messaging Tool, ReplyAI, Transforms Guest-Host Communication
Integrated into Guesty’s Unified Inbox, ReplyAI provides guest messages across email, whatsapp, SMS and booking channels for predictive, highly personalized and accurate guest correspondence
Guesty, the leading
Property management software platform Guesty has provided an update on the launch of its ReplyAI, an automated messaging service for seamless guest communications.
Using Generative AI algorithms to analyse previous guest and host correspondence, ReplyAI provides answers for almost every incoming message and incorporates a customer’s entire history to optimise replies.
By analysing text derived from a host’s correspondence, the AI model determines sentiment, applying natural language processing (NLP) techniques to construct messages.
Property managers can use ReplyAI without needing to exit the platform, including through Guesty’s mobile app, and all messages are editable, to allow for retainment of control.
Since its soft launch in February, Guest has revealed ReplyAI is being used by over 40% of accounts.
Guesty’s high-usage accounts are utilising the tool for 50% of incoming messages.
The fast adoption indicates a desire and need in the short term rental and vacation rental market for AI-driven automation tools to improve efficiency and guest experience.
“There is no doubt that AI has the ability to elevate the guest experience. Guesty is intent on incorporating AI at every appropriate juncture within our PMS to create efficiencies for our customers, and ReplyAI is a true example of this progress,” said Guesty CEO Amiad Soto.
“Providing instant, tailored responses on behalf of hosts, ReplyAI reduces the workload and saves time for rental owners while creating an effortless, smooth experience for guests. As a pioneer of AI tech in hospitality, we are excited about this latest addition to our product suite.”
ReplyAI is the latest feature in Guesty’s AI-powered, intelligent PMS.
Its other AI-based tools include PriceOptimizer, a dynamic pricing tool for revenue management.
