Hospitality starts with your teams, in your office, Katharine Ames shares with us today: https://lnkd.in/gybPy86Y
Some takeaways for you today:
1) Start with your team: Providing great hospitality to guests begins with treating your colleagues and team members with the same level of care and attention. When your team feels valued and cared for, they are more likely to extend that same hospitality to your guests.
2) Surprise and delight your team members: Look for opportunities to celebrate your team members’ milestones, birthdays, and special occasions. Put thought into personalizing the experience, such as decorating their workspace, creating custom menus or cocktails, or providing thoughtful gifts tailored to their interests.
3) Anticipate and meet the needs of your team: When team members are traveling or bringing family to the workplace, go the extra mile to make them feel welcome and comfortable. Provide activities or gifts for children, arrange for special meals or accommodations, and show that you value their well-being both inside and outside of work.
4) Encourage a culture of peer-to-peer hospitality: Empower your team members to provide hospitality to one another, not just to guests. Celebrate and share examples of colleague-to-colleague care and attention, such as through a company-wide communication channel or recognition program.
5) Lead by example: As a leader, model the behavior you want to see in your team. Take the time to get to know your team members, celebrate their successes, and show genuine care and concern for their well-being. When your team sees you prioritizing hospitality at all levels, they will be more likely to do the same.
Listen to Katharine talk more about this today:
🎧 Listen to the Hospitality Daily Podcast on Spotify or Apple Podcasts
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