Hospitality Starts In Your Office – Katharine Ames, The Indigo Road Hospitality Group

In this episode, Katharine Ames, Chief Marketing Officer at the Indigo Road Hospitality Group, shares stories of hospitality that she’s experienced from her teams and how it has impacted her personally and professionally.

Listeners will learn:

• How the Indigo Road Hospitality Group takes its “Surprise and Delight” initiative seriously, going the extra mile to make guests feel special (01:14)
• Katharine’s personal experience celebrating a milestone birthday at Oku Atlanta, where her team went all out with personalized menus, decor, and cocktails (02:05)
• How Katharine’s colleagues at the Indigo Road’s home office in Charleston welcomed her children with thoughtful gift bags and activities during a work trip (03:40)
• The significant impact that experiencing hospitality from colleagues can have on people’s experiences (05:22)
• How the culture of hospitality is ingrained in the Indigo Road Hospitality Group, with colleagues sharing their “Surprise and Delight” experiences on a company-wide private Instagram feed (06:05)

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands