What’s Remarkable In Hospitality Now (According To a Top Travel Columnist for Condé Nast, WSJ) – Jen Murphy

In this episode, Jen Murphy, a travel writer for publications such as the Wall Street Journal, Bloomberg, Travel and Leisure, and Condé Nast Traveler (among other publications), shares what she’s seeing and excited about in hospitality today.

Listeners will learn about:

• The rise of specialized retreats, such as hiking and wellness-focused getaways, and how properties like Sensei Lanai and Palazzo Fiuggi are innovating in this space.
• The shift towards purposeful travel post-pandemic, with travelers seeking trips that cater to specific needs, whether it’s for relaxation, cultural enrichment, or personal health.
• The diversification of wellness travel, including retreats for women going through menopause and those focused on sexual health.
• The importance of understanding guests’ intentions and personalizing their experience to make their stay truly hospitable.
• Real-life examples of exceptional hospitality that go beyond grand gestures, highlighting the impact of personal touches and thoughtful surprises on guest satisfaction.

This engaging conversation that will inspire you to rethink the way you approach hospitality and create memorable experiences for your guests. Whether you’re a hospitality professional or simply passionate about travel, this episode is packed with valuable insights and heartwarming stories that showcase the power of a personal touch.

This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.

Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands