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- Ritz-Carlton Founder: The Story Behind “Ladies and Gentlemen serving Ladies and Gentlemen” (And Its Power Today) – Horst Schulze
- Engage, Don’t Just Satisfy: A Blueprint for the “Service-Profit Cycle of Success” in Hospitality – Robyn Pratt, The Phoenicia Malta
- Culture As A Business Model: How We Turn Employee Satisfaction into Profits – Steve Palmer, The Indigo Road Hospitality Group
- Better Sleep for All: How Hilton is Going All-In On Helping Travelers Rest and Recharge – Amanda Al-Masri, Hilton
- How The World’s Best Hotels Deliver Exceptional Service – Ryan Mann, McKinsey & Company
- Hotel All-Stars with Anthony Melchiorri: Hiring, Career & Leadership Lessons for You
- What’s Remarkable In Hospitality Now (According To a Top Travel Columnist for Condé Nast, WSJ) – Jen Murphy
- How I Led our Hotel to #1 on TripAdvisor & Condé Nast’s Hot List – Jennifer Curtin, The Beatrice
- What I’ve Learned About Leading with Tenacity in Hospitality – Terri Haack, Lowe
- The Equinox Approach: Empowering High-Performance Living through Hospitality – Chris Norton, Equinox Hotels
- Redefining Luxury Hospitality – Maud Bailly, Accor
- What I Learned Building Airbnb Into The World’s Most Valuable Hospitality Company – Chip Conley
- How “The Great Crossover” is Creating Opportunities in Hospitality Commercial Strategy Now – Kristie Goshow, KSL Resorts
- How We Built the Tech to Support Radical Innovation in Hospitality – Kari Anna Fiskvik, Strawberry
- How To Stand Out And Succeed: What I’ve Learned About Hotel Brands And What I See Happening Now – Professor Chekitan Dev, Cornell University
- How Bill Kimpton Pioneered Boutique Lifestyle Hospitality – Jorge Treviño
- How We Re-Imagined Space to Provide Hybrid Hospitality – Frank Uffen, The Social Hub
- What Next-Gen Hospitality Might Look Like – Adam Wallace
- What I’ve Learned Building A Career in Hospitality Leadership – Gilda Perez-Alvarado, Accor
- Top Exec Recruiter: How To Hire Hospitality Leaders (Plus Career Advice For You) – Alison Harrigan, Korn Ferry
- Revitalizing Places: How Hospitality Can Be A Catalyst for Community Change – Kara Bartelt, The Hoxton Downtown LA
- What Guests Are Looking For In Luxury and Hospitality Today – Bill Walshe
- How We Created An Award-Winning Boutique Hotel Management and Development Company – Meg Kennedy & Rob Blood, Lark Hotels
- How We Created An Award-Winning Collection of Restaurants from Scratch – Sherry Villanueva, Acme Hospitality
- How The First Concierge in the US is a Futurist – Tom Wolfe, Fairmont San Francisco
- People are the point of impact: How to create new beginnings and empower through leadership – Craig Poole, Reading Hospitality
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