Yobe, a provider of intelligent voice technology, announced the launch of its newest product, VIENNA (VOICE INTELLIGENCE EXTRACTION FOR NEURAL NETWORK ANALYTICS). VIENNA is a cutting-edge voice extraction solution designed to revolutionize how businesses capture and analyze voice data, making it easier than ever to extract clear, valuable insights from conversations, even in noisy environments. This new solution builds off of Yobe’s proprietary AI-powered software, which excels at extracting meta-data enabling machines to focus on target speakers and helping businesses derive person-specific insights. Yobe’s launch of VIENNA marks the beginning of a new data-driven era of intelligent voice technology as the company continues to expand its impact in the sector.
Yobe’s new innovative solution was meticulously designed based on groundbreaking AI and signal processing science developed by Yobe’s Chief Scientist and co-founder, Professor Hamid Nawab. VIENNA allows for seamless integration from users, requiring only access to raw voice input data to begin delivering value. VIENNA is available now for organizations across various industries, from healthcare and retail to transportation and customer service, that are looking to harness the power of voice data for better business outcomes. VIENNA can be deployed flexibly—on the edge as an app or embedded system, hosted on the client’s server or soon available via a web-based API call. This versatility allows organizations to easily incorporate Yobe’s powerful technology into their existing systems, ensuring they can quickly unlock the full potential of their voice data. With the launch of VIENNA, Yobe solves the long-standing challenge of isolating and transcribing speech in complex, real-world settings. By leveraging Yobe’s unique blend of voice biometrics, intelligent voice activity detection and leveraging powerful large language models (LLMs), VIENNA ensures that only the most relevant speech is captured and analyzed, filtering out background noise and irrelevant chatter. More than just transcribing conversations, VIENNA captures emotional cues like frustration or satisfaction, helping businesses gain deeper insights into customer sentiment, improve operational efficiency and deliver enhanced user experiences.
This infusion of perceptual information allows for deeper, more meaningful analysis from voice communication, user interfaces and data analytic platforms. Companies can use VIENNA not only for tasks like identity verification and improving human-machine interaction but also to drive new product development by analyzing customer feedback and preferences in real time. For example, healthcare organizations can use VIENNA to gather patient feedback during consultations, improving care quality and patient experience. In retail, businesses can analyze voice interactions to better understand customer preferences, opening up opportunities for upselling and personalized shopping experiences. Additionally, in a customer service and support setting, teams can benefit from VIENNA’s ability to detect emotional cues during live interactions, which allows them to address customer dissatisfaction in real time, refine products and services and improve agent performance through data-driven feedback. By offering unmatched accuracy in noisy environments and the ability to extract actionable insights from unstructured voice data, VIENNA enables businesses to not only transcribe conversations but also turn the insights gained into opportunities for innovation, resulting in more efficient operations and reduced data processing costs.
“With VIENNA, we’ve made a significant leap forward in voice technology,” said Ken Sutton, CEO & co-founder of Yobe. “Our solution not only enhances the accuracy of speech-to-text in noisy or crowded environments but also transforms the way businesses operate by providing actionable insights from the data extracted. With advanced emotional intelligence and personalized user experiences, our technology enables organizations to not only understand customer sentiment in real time but also anticipate their needs. This empowers businesses to make data-driven decisions, optimize customer interactions, and ultimately drive growth and efficiency, revolutionizing how they communicate, engage, and serve their customers.”
“Having worked closely with the team on the board, I’ve seen firsthand the groundbreaking work being done here. Voice technology has come a long way— the latest breakthroughs with LLMs help machines to understand what we mean, not just what we say, but we still need to help machines listen to human voices, to distinguish voices from background noise and each other,” said Daren Gill, Member of Yobe’s Board of Directors and former product leader at Google, Spotify and Amazon. “Now with the launch of VIENNA, Yobe is unlocking the full potential of voice technology in the physical world for businesses and individuals. The team is setting a new standard for the sector, and I’m excited to help lead Yobe into its next chapter of innovation and success.”
Yobe has already successfully deployed VIENNA in partnership with a major airline, showcasing its capabilities in a bustling airport environment. VIENNA’s ability to isolate and process specific voices in this context has proven invaluable, enhancing both operational efficiency and present and future customer service interactions. By providing unparalleled accuracy in complex environments, VIENNA enables organizations to not only streamline interactions but also derive actionable insights from every conversation.
