Josiah Mackenzie - 10 Minutes News for Hoteliers - Page 47

1 min

Why Hotel Design Matters So Much (An Operations Leader’s Perspective) – Jennifer Clay, Appellation

🏨 On October 4, 2024, Jennifer Clay, Vice President of Hotel Operations at Appellation, discussed the importance of hotel design in guest immersion and operational leadership. Key points included hotels embodying local culture [01:58], evolving designs using local materials and artisans [02:34], the selection process of design elements [04:12], the importance of balancing aesthetics and functionality [07:03], and ensuring the hotel's physical product matches its advertised experience [08:11].

1 min

How I Empower Emerging Leaders – Jennifer Clay, Appellation

🏨 Jennifer Clay, Vice President of Hotel Operations at Appellation, is recognized for her creative thinking and results-oriented leadership in the hospitality industry. Clay has an international background with experience in brand compliance for luxury hotel groups such as Mandarin Oriental, The Peninsula, and Six Senses, and leadership roles in Napa Valley resorts. She focuses on guest experience, service, loyalty, and maintains Appellation’s industry leadership through defining experience standards, brand partnerships, and directing an experiential learning program.

1 min

How I Hire Great Hotel General Managers – Jennifer Clay, Appellation

🏨 Jennifer Clay, Vice President of Hotel Operations at Appellation, discusses hiring practices for General Managers on Oct. 3, 2024. Highlights include interview questions, key traits for success, and the value of downtime for recharging. Key interview insights are shared at 01:28 and 03:15, with a focus on the importance of disconnection at 04:14. Clay recommends sharing episodes for turning ideas into action within hospitality teams.

Showcasing Artisans and Elevating Teams: How Appellation Crafts a Unique Sense of Place – Christopher Hunsberger, Appellation

This article was written by Hospitality Daily Podcast. Click here to read the original article Showcasing Artisans and Elevating Teams: How Appellation Crafts a Unique Sense of Place – Christopher…

1 min

How I Recruit A Winning Team: Four Seasons Chief People Officer-Turned-Appellation Co-Founder & COO Christopher Hunsberger

💼 Former Four Seasons Chief People Officer, Christopher Hunsberger, now co-founder and COO of Appellation, reveals his talent recruitment strategy in an episode dated Oct. 1, 2024. Highlighting the significance of strong relationships (01:07), Hunsberger utilizes networks for talent spotting (01:38), LinkedIn for job broadcasting (02:31), and advocates for storytelling in transparent job descriptions (03:10). Techniques for crafting engaging job postings using technology are also discussed (04:14).

3 min

What I Learned Leading Innovation at Four Seasons Hotels and Resorts – Christopher Hunsberger, Appellation

💼 Christopher Hunsberger, former executive at Four Seasons Hotels and Resorts, shares his experience in leading product and service innovation during a significant CEO transition when Izzy Sharp was replaced by Katie Taylor. Entrusted by Taylor, he took on the role to explore future directions for the company, which was already 30 years into its history. Over two or three years, Hunsberger worked with various levels of the organization and consultants to foster a stronger culture of innovation, emphasizing nimbleness, agility, and a willingness to embrace failure for successful risk-taking and collaboration.

1 min

From Family Dinners to Hospitality Leadership: What I’ve Learned on My Career Journey – Christopher Hunsberger, Appellation

This article was written by Hospitality Daily Podcast. Click here to read the original article From Family Dinners to Hospitality Leadership: What I’ve Learned on My Career Journey – Christopher…

0 min

Why We Crave Hospitality (The Timeless Power of Attention) – Jennifer Krapp, The Indigo Road Hospitality Group

This article was written by Hospitality Daily Podcast. Click here to read the original article

2 min

How We Restored And Operate A Landmark Hotel with Love – Tely Nagle, The Drake Oak Brook

🏨 Tely Nagle, owner of The Drake Oak Brook, relaunched a historic Chicago hotel into a Condé Nast award-winner. Purchased in 2013, the hotel required extensive renovations to restore its glory. Nagle's personal involvement and partnership with Marriott's Autograph Collection elevated the guest experience. The hotel's new restaurant, COA, celebrates Mexican heritage. Key figures include Gino DiRenzo, original manager since 1961, and First Hospitality Group, the management company hired. 📆 Sept. 28, 2024.

1 min

What Hotel Workers on Strike Told Me in San Francisco – Josiah Mackenzie

🏨 In San Francisco, hotel workers are striking due to management's perceived lack of responsiveness, reduction in work hours while increasing workload expectations, and insufficient wages amid rising living costs. Despite hotels making profits even during lockdowns, workers argue the current pay is unsustainable in the high-cost city, and accuse hotels of greed for not increasing their pay despite the financial ability to do so. The situation has led to understaffing and employees being forced to handle multiple roles.

Input your search keywords and press Enter.