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Josiah Mackenzie

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  • 26 min

How To Win With The Art of Hospitality – Bashar Wali, Practice Hospitality

👨 Bashar Wali, CEO of Practice Hospitality, has stayed at 249 New York City hotels and numerous others globally, never repeating a stay to better understand the guest experience. He critiques the hotel industry's reliance on shock and awe tactics, emphasizing the importance of meaningful gestures and emotional connections over points-based loyalty programs. He highlights a personal experience at W Hotel Bangkok, where personalized teddy bears created a memorable moment. Wali encourages the hospitality industry to shift from transactional service to creating memorable, emotionally resonant experiences, comparing hotels to theater where the staff's performance is key to leaving a lasting impression on guests.
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  • 1 min

Lead with Listening (And Master the Art of Mentorship) – Stuart Greif, Forbes Travel Guide

💬 Stuart Greif from Forbes Travel Guide emphasizes mentorship through listening in a podcast episode on Sept. 22, 2024. Key insights include: asking questions to understand employees (01:49), accommodating personal lives (03:05), learning from various mentors (04:03), adopting a "learn-it-all" approach (05:10), engaging in "reverse mentorship" with younger team members (05:41), bridging gaps across diverse experiences (06:48), and creating time for human connection (07:49). Notable mentions: Satya Nadella of Microsoft (05:21) and Chip Conley (06:23).
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  • 1 min

From Prison to Hospitality: My Journey – Wayne Boatwright

🏥 Wayne Boatwright's story of transitioning from San Quentin prison to the workforce is featured in a podcast episode on Sept. 21, 2024. He discusses the difficulties of finding housing and employment post-incarceration (27:06), his work in hospitality (32:13), and the significance of supporting formerly incarcerated individuals (40:35). The episode highlights the benefits of hiring them (47:28).
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  • 1 min

How Facing Death Changed Everything for Me – Horst Schulze

📖 Legendary hotelier Horst Schulze shares his personal journey on Sept. 19, 2024, detailing how facing death altered his life's approach. Schulze emphasizes the importance of excellence, vision, purpose, and intent following a life-changing diagnosis. He advocates for leveraging wisdom and experience in life's later stages, aiming to maximize contribution. The story is featured on the "Hospitality Daily Podcast," inviting listeners to gain insights into Schulze's transformative experience.
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  • 2 min

What’s Changed in Hospitality Since The Ritz-Carlton Was Founded – Horst Schulze

📅 On September 18, 2024, an article titled "What's Changed in Hospitality Since The Ritz-Carlton Was Founded - Horst Schulze" was published, exploring the transformations in the hospitality industry since the establishment of The Ritz-Carlton. The article includes links to listen to the podcast on platforms such as Apple Podcasts and Spotify, as well as featured and recent episodes about hospitality leadership and innovation. The footer features a logo linking to the Hospitality Daily podcast.
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  • 1 min

Ritz-Carlton Founder: The Story Behind “Ladies and Gentlemen serving Ladies and Gentlemen” (And Its Power Today) – Horst Schulze

🏩 Horst Schulze, co-founder of The Ritz-Carlton, at 16 years old, developed the concept "Ladies and Gentlemen serving Ladies and Gentlemen," emphasizing respect and professional identity in the hospitality industry. Key insights include the importance of hiring the right people, treating them with dignity, and uniting them with a purpose beyond just a mission statement to truly transform service quality.
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  • 1 min

Start Here To Achieve Greatness – Horst Schulze

📅 On Sept. 16, 2024, Horst Schulze, co-founder of The Ritz-Carlton Hotel Company and Capella Hotels and Resorts, shares his insights on excellence in hospitality in a podcast episode. Key topics include the significance of having intent, vision, and purpose (01:03), the impact of actions following intent (01:24), the value of a leader's intent (02:39), how to create a compelling vision (03:14), the importance of dreaming in excellence (04:38), and how personal choices define an individual (05:41).
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  • 2 min

My Story Meeting Horst Schulze, Creator of The Ritz-Carlton and Capella – Josiah Mackenzie

📅 On September 15, 2024, an article featuring a meeting with Horst Schulze, the creator of The Ritz-Carlton and Capella, was highlighted. The story, shared by Josiah Mackenzie, can be found on a podcast platform offering various episodes from experts in the hospitality industry. Listeners can tune in through platforms such as Apple Podcasts and Spotify. The article also provides a sidebar featuring categories like "Featured Episodes" and "Recent Episodes," with titles ranging from leadership lessons to innovative technology in hospitality.
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