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What I Learned About Guest Communication From A Nightclub – Parijat Gupta, Coast Hotels

  • Josiah Mackenzie
  • 18 June 2023
  • 1 minute read
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This article was written by Hospitality Daily Podcast. Click here to read the original article

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Parijat Gupta leads online reputation and social media management for Coast Hotels, and in this episode, you’ll hear about how a role earlier in her career helped shape how she views communicating with people digitally today.

I want you to hear this because we’re heading into some of the biggest technology tradeshows in the hospitality industry over the next few weeks, and as we do that I encourage you to think about people and the guest experience first.

Follow Parijat Gupta on LinkedIn

Join the conversation on today’s episode on the Hospitality Daily LinkedIn page.

Hospitality Daily isn’t just a podcast! Every morning – Tuesday through Friday – I summarize the stories you need to know as a hospitality professional in a short email. Read today’s issue and subscribe here.

Hospitality Daily is sponsored by MDO this week, and its Hotel Profit Playbook: Data-driven Strategies to Move Beyond Rooms Revenue. This report shows you how to look beyond rooms to implement more holistic revenue analysis, apply revenue management principles to outlets such as F&B and spa, how to better understand profit margins at each outlet across your property, and how to centralize the data that empowers hoteliers to make more profitable decisions. Access the report now.

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Run a hotel? Then check out my website HotelOperations.com. Every Sunday evening, I send out an email with the latest stories and case studies for operators. Subscribe at hoteloperations.com/newsletter

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