In this episode, we’re joined by Tiffiany Holmes, resort director at Hawks Cay Resort in the Florida Keys, who shares their innovative strategies for keeping a long-standing resort fresh and appealing to today’s travelers.
Listeners will learn about:
- The Vacay Pup Program: Discover how Hawks Cay Resort transformed into a pet-friendly destination, going beyond just allowing pets to creating a comprehensive experience for four-legged guests, including a “pup planner” and pet-friendly amenities.
- Staff Training and Guest Experience: Understand the importance of staff training in providing a pet-friendly environment and how to manage guest expectations and experiences.
- Creative Partnerships: Explore Hawks Cay Resort’s partnership with Pilar Rum to create an adult-only bar that pays homage to Hemingway’s legacy in the Keys, and learn how to balance brand identity with collaborative efforts.
- Innovative Transportation Options: Find out about Hawks Cay Resort’s partnership with Blade, offering guests a unique seaplane experience that adds an element of adventure and exclusivity to their stay.
- Encouraging Team Creativity: Tiffany discusses how she fosters a culture of creativity among her staff, encouraging them to bring forward ideas that can enhance the guest experience and improve operations.
Whether you’re a hospitality professional looking to rejuvenate your property or just curious about the behind-the-scenes of resort management, this episode is packed with actionable insights and inspiring stories. Tune in to get fired up and reconnect with what it takes to stay fresh and relevant.
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