Why Luxury Hospitality Matters (To Everyone) – Ashish Verma, Hyatt

Ashish Verma is Senior Vice President of the Luxury Division at the Unbound Collection by Hyatt. In this episode, he shares what truly defines luxury in the hospitality industry.

Listeners will learn:

• The Essence of Luxury: Understand the importance of creating exceptional and personalized experiences for guests that go beyond the conventional definitions.
• Rejecting Mediocrity: Hear the significance of not settling for mediocrity, both professionally and personally, and the potential we have to achieve excellence.
• The Power of Preparation and Care: Gain insights into the meticulous planning and genuine care that go into crafting a luxury experience.
• Inspiring Excellence in Teams: Learn about Ashish’s leadership philosophy, which drives him to enable and inspire his team to deliver their best. This philosophy aligns with Hyatt Hotels’ credo of caring for people so they can be their best.

Tune in to this inspiring episode to reconnect with the passion that drives the hospitality industry and to understand how luxury can be a transformative force for both guests and service providers. Whether you’re in the hospitality business or simply a connoisseur of exceptional experiences, this conversation will leave you with a fresh perspective on luxury and the pursuit of excellence.

This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.

Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands