How To Design An Employee Experience That Attracts And Engages The Best People in Hospitality – Szilvia Olah

In this episode, we’re learning from Szilvia Olah, an expert in employee experience design, the founder of The Strengths Company, a former leader at Accor and Jumeirah Group,  and the author ofThe Blind Leading the Disengaged.

You’ll learn about:

• Employee Experience Design: Discover how to design and deliver exceptional employee experiences using principles from guest experience design.
• Onboarding Best Practices: Learn the importance of a well-thought-out onboarding process and how to customize it to meet the needs of different employees.
• Daily Employee Engagement: Understand how to create a motivating environment and manage performance through daily actions rather than the typical annual reviews.
• Exit Strategies: Explore fair and thoughtful ways to handle employee exits, including the innovative idea of post-departure check-ins and exit interviews.
• Using Feedback: Find out how to gather and use employee feedback effectively to improve your organization’s processes and reputation.

Whether you’re a hospitality leader or just someone interested in organizational psychology, this episode is packed with valuable insights you won’t want to miss.

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This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands