The operator, which, like FTI, is headquartered in Germany, said its “entire senior leadership team” was examining how to help hotel partners and FTI customers
Jun 7, 2024
Following talks with the German Travel Assurance Fund (DRSF), which oversees financial protection, Tui said it would support FTI customers in the Balearic Islands, Greece, Maldives, Mexico, Cuba and the Dominican Republic.
Key takeaways
- Tui has taken over the support for these customers to ensure the booked trip can continue as planned;
- If the FTI representative is no longer available to customers, the Tui team will take over with immediate effect;
- Affected FTI customers will be informed by SMS and will immediately be given the new contact details.
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