Because hospitality is a people-centric industry, AI can optimize staffing and enhance the guest experience
Jun 12, 2024
As the hotel industry navigates the integration of artificial intelligence to increase efficiency, executives at the 2024 NYU International Hospitality Industry Investment Conference emphasized that human interactions will remain a priority.
Key takeaways
- AI, including robotics and machine learning, should focus on automating highly repetitive tasks or transactions;
- Despite advances in revenue management, there is still significant potential for AI to drive further improvements;
- Hoteliers should not let AI take over their operations on a large scale, but it can certainly be valuable in areas such as accounting and billing. However, the guest-facing aspects of the business should always prioritize human interactions.
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