How We Build a Culture of Mentorship – Steve Palmer, The Indigo Road Hospitality Group

In this episode, Steve Palmer, founder and chief vision officer of The Indigo Road Hospitality Group, shares his insights on the importance of mentorship in building a powerful organizational culture.

Listen now to learn about:

• Steve Palmer’s Approach to Mentorship (01:00) – his views on the responsibility and privilege of mentoring, and how mentorship can turn a job into a lifelong, satisfying career in hospitality.
• Creating Roadmaps for Growth (01:47) – the benefits of a growing company and the opportunities it creates for employees, and examples of career progression within the Indigo Road Hospitality Group.
• Mentorship Programs at Indigo Road (02:10) – details on the mentorship program for new leaders,and the importance of keeping employees inspired and aligned with core values.
• Promoting from Within (02:58) – the strategy of promoting from within to sustain and nurture company culture, and the advantages of moving experienced employees to new locations for better success rates.
• Real-life Examples of Promotion and Growth (03:46) – specific examples of employees being promoted and relocated to new cities, and the excitement and growth opportunities for young, ambitious employees.

This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands