Why Hotels Need Older Staff – Penny Brown, Burgh Island Hotel

In this episode, Penny Brown, Managing Director of the Burgh Island Hotel in England, shares why age diversity is important and the benefits of hiring older workers in the hospitality industry. Listen now to learn about:

• The current staffing challenges in the hospitality industry and typical hiring practices.
• The transient nature of young workers and the impact of high turnover on hotels.
• The lack of proper induction and care for new employees in many hotels.
• The advantages of hiring older workers, including their maturity, reliability, and connection to the local community.
• The importance of balancing younger and older workers to create a thriving and sustainable hospitality business.

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands