Trevor Sainsbury shared how St. Louis Bar & Grill streamlined its delivery orders and stood up a virtual brand.
To help identify solutions, Sainsbury and his team asked aggregators and their POS provider which solutions they liked, which one was the most stable, which one was the easiest to work with. “At the end of the day we made our decision based on all the demos that we saw, how the software works, the support team and the people that we talked to,” he explained.
Managing Change
“Change management is huge, especially in the franchise world,” Sainsbury said. “The anxiety around change is big.” However, this technology was “a little easier to adopt” because franchisees could see the challenges a non-integrated solution posed for their operations, he explained.
“The project was called Franchisee Freedom because we don’t need them in the office working through different apps and tablets. We need them running the restaurants on the floor.”
Aegis selected Deliverect as its middleware solution integrating it with its Silverware POS.
In the end, Sainsbury said this was probably “one of the easier integrations that we’ve done. We had already integrated our proprietary online ordering software which uses a Sapient API connection. On our end and working with the Deliverect team, the process was fairly simple. We were literally up and running within three weeks of signing contracts.”