My Journey From The Philippines To Guest Relations Manager in San Francisco – Ana Atienza, InterContinental Mark Hopkins

In this episode, Ana Atienza, Guest Relations Manager at the InterContinental Mark Hopkins San Francisco, shares her journey from studying hotel and restaurant management in the Philippines to building a successful career in hospitality on the front lines of hospitality in San Francisco.

Listeners will learn:

• How Ana decided between studying broadcasting or hospitality (02:04)
• Ana’s experience working as a barista and management trainee at a popular coffee shop in the Philippines (03:47)
• The importance of feeling welcomed and valued as a guest in a hotel, regardless of loyalty program status (08:39)
• The challenges and rewards of working at the front desk of a hotel (12:23)
• Valuable advice Ana received from colleagues about not taking things personally and enjoying the moment with guests (14:14)
• The importance of staying in the moment and connecting with guests during check-in (16:27)
• Ana’s current role as Guest Relations Manager and Hotel Experience Champion at the InterContinental Mark Hopkins (18:39)
• The beauty and charm of San Francisco and why people should visit the city (21:38)
• Why passion and patience are essential for a successful career in hospitality (23:03)

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands