What Happens When a Tech CEO Leads a Hotel Company – Ben Rafter, Springboard Hospitality

In this episode, Ben Rafter, President and CEO of Springboard Hospitality, shares his career journey from the tech industry to hospitality and his innovative approach to blending technology, transparency, and a guest-first mindset to turn challenges into opportunities.

We cover:

(01:08) Ben’s start in hospitality

(04:09) Lessons from growing Aqua Hotels during the 2008 financial crisis

(06:01) Data and reports Ben focuses on

(08:16) Personal development and learning

(10:19) What’s on Ben’s mind these days

Send Josiah a text

Take the Artificial Intelligence in Hospitality survey now to understand how others use AI and the opportunities for you and your hospitality business.

A few more resources:

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands