10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us

Poor hotel tech is affecting employee retention, Cloudbeds finds

  • Cloudbeds
  • 15 January 2025
  • 2 minute read
Total
0
Shares
0
0
0

This article was written by Cloudbeds. Click here to read the original article

image

San Diego, CA – Cloudbeds, the premier hospitality management software platform, has revealed 38% of hotel employees say their experience with property management systems (PMS) influenced their decision to leave a job.

Cloudbeds’ newly unveiled user experience research found that while hotel employees generally rate their PMS highly for usability and productivity, issues such as system complexity, slow learning curves, and poor integrations create daily frustrations that can directly impact staff retention.

‘The PMS User Experience Report’ by Cloudbeds also uncovered that despite advances in technology and automation, PMS training remains a highly manual process, with more than two-thirds of employees receiving in-person training from a supervisor or colleague. Coupled with high staff turnover, this means training is a near-continuous process – reinforcing the need for intuitive technology that minimizes onboarding time.

Adam Harris, Co-Founder and CEO of Cloudbeds, said: “When it comes to hotel tech, user experience isn’t just a nice-to-have. It’s the difference between spending time with guests or spending time navigating software. The right PMS platform should drive productivity, reduce training time, and boost employee confidence – not create additional roadblocks.”

Key findings from the research include:

  • Complexity slows confidence. More than half of managers (52.2%) said staff require at least four months – and up to three years – to use their PMS confidently.
  • Training is still manual. 73% of employees received PMS training from a supervisor or colleague, keeping managers tied up in training instead of focusing on guests.
  • Efficiency drives satisfaction. Hotel employees cited too many clicks, too many manual tasks, and a lack of integration with other tech as their main PMS pain points.
  • PMS experience impacts staff retention. 38% of hotel employees reported that PMS usability influenced their decision to leave a job.

The study, conducted in partnership with NYU professors Dr. Vanja Bogicevic and Dr. Olena Ciftci, is based on a survey of 500 hotel employees working with PMS platforms at independent hotels and small chains in the US, UK, Canada, Mexico, and Spain, offering a global perspective on the challenges and impact of hotel technology.

Hands Up!
Trending
Hands Up!

For a deeper look into the research findings, download the full report at https://www.cloudbeds.com/hotel-pms-ux/.

Please click here to access the full original article.

Total
0
Shares
Share 0
Tweet 0
Pin it 0
You should like too
View Post
  • Market Trends

The Rise of the Whycation: Hilton’s 2026 Trends Report

  • LODGING Staff
  • 8 October 2025
View Post
  • Market Trends

Koh Samui Emerges as Asia’s New Integrated Wellness and Sports Destination

  • Automatic
  • 8 October 2025
View Post
  • Market Trends

How Integrated Hotel Technology Complements Distribution Strategies

  • Editorial Team
  • 8 October 2025
View Post
  • Market Trends

Asia Pacific Hotel Operators Confident in Sector’s Resilience in 2026 despite headwinds: JLL

  • Automatic
  • 8 October 2025
View Post
  • Market Trends

Lessons From A Hotelier: Women Are The Hidden Economic Decision-Makers

  • Dayssi Olarte de Kanavos
  • 7 October 2025
View Post
  • Market Trends

Why Hotels Can’t Afford Fragmented AI Strategies Anymore

  • Rohit Kumar
  • 7 October 2025
View Post
  • Market Trends

#shiji #reviewpro #guestexperiencebenchmark #hospitalityinsights #hoteltechnology | Shiji Group

  • Shiji Group
  • 7 October 2025
View Post
  • Market Trends

For Hotel Owners Loyalty Program Benefits and Costs Continue to Rise

  • Automatic
  • 7 October 2025
Sponsored Posts
  • Winning the World Cup of Demand: A Revenue Management Playbook for Major Events – LodgIQ

    View Post
  • The Practical Guide to Hotel Automation

    View Post
  • 2025 SOCIETIES Quaterly 3

    View Post
Latest Posts
  • Meliá to manage MiM Hotels, owned by Leo Messi
    • 8 October 2025
  • All Astore partners in Europe and North Africa will be able to benefit from the Wifirst network solutions
    • 8 October 2025
  • BirchStreet Publishes New Survey Report on Top Hospitality Accounts Payable Priorities and Challenges for 2025
    • 8 October 2025
  • U.S. Travel Association: America’s Travel Economy Has Lost $1 Billion—and Counting
    • 8 October 2025
  • Launch of Connecting Future Leaders in Greece – Interview with George, Aristea and Vasiliki Mamidaki
    • 8 October 2025
Sponsors
  • Winning the World Cup of Demand: A Revenue Management Playbook for Major Events – LodgIQ
  • The Practical Guide to Hotel Automation
  • 2025 SOCIETIES Quaterly 3
Contact informations

contact@10minutes.news

Advertise with us
Contact Marjolaine to learn more: marjolaine@wearepragmatik.com
Press release
pr@10minutes.news
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
  • 📰 Columns
  • About us
Discover the best of international hotel news. Categorized, and sign-up to the newsletter

Input your search keywords and press Enter.