At OKKAMI, we continuously strive to improve and innovate our platform to meet the evolving needs of the hospitality industry. As part of this commitment, we are excited to introduce a new enhancement to our chat dashboard: the Group Client-Specific Name Display feature. Designed with professionalism and efficiency in mind, this new functionality focuses on improving how staff interact with guest groups while maintaining clarity and professionalism.
Key Feature Highlights
- Group Name Display for Professionalism
The new feature replaces personal guest names with the group name in the chat dashboard, ensuring that staff communication aligns with a more professional tone. This is particularly beneficial for handling larger group bookings, corporate events, or specialized stays where group management takes precedence. - Streamlined Communication
By highlighting the group name rather than individual guest names, staff can focus on group-specific needs without the confusion of managing multiple individual profiles within a group. This creates a seamless and organized approach to handling group inquiries. - Enhanced Brand Representation
Hospitality is all about creating a professional yet personalized experience. Displaying the group name maintains the brand’s professionalism while allowing staff to deliver tailored service to group clients. - Ideal for Group-Centric Services
This feature is ideal for properties that cater to conferences, or tour groups. It simplifies communication and ensures that all interactions are centralized around the group, enhancing operational efficiency and guest satisfaction.
When staff access the OKKAMI chat dashboard, they will now see the group name displayed for messages linked to group bookings or services. This feature eliminates individual guest names from the group chat interface, helping staff focus on the group’s collective needs. The enhanced display creates a cohesive and streamlined workflow, making it easier for staff to manage inquiries and tasks efficiently.
The Group Client-Specific Name Display feature is now live and available for all OKKAMI clients using the chat dashboard. At OKKAMI, we’re proud to lead the way in providing innovative solutions that elevate guest and staff experiences alike.
Discover how this new feature can transform the way your property manages group bookings and improves operational efficiency. Contact us today to learn more about the capabilities of the OKKAMI platform!
