A key enhancement within the Shiji ecosystem at TIME Hotels has been the integration of Astral Payments gateway, which significantly improved the guest payment experience. This seamless integration enables secure, frictionless transactions across multiple channels, including online bookings, front desk payments, and F&B outlets.
Looking ahead, TIME Hotels aims to further innovate by creating a more streamlined connectivity model between systems from different providers. This approach focuses on:
- Enhanced API standardization: Developing or adopting universal API protocols to harmonize interactions across systems, reducing compatibility issues.
- Robust middleware solutions: Implementing middleware as a translation layer to align disparate systems, ensuring smoother data flow and reducing fragmentation. This is crucial in avoiding guest experience inconsistencies, such as when preferences are not synchronized between booking channels.
- Real-time data synchronization: Investing in solutions that support real-time data exchanges to keep platforms up-to-date, enhancing operational efficiency.
- Interoperability certification: Establishing standards and certifications for third-party integrations to guarantee seamless connectivity and improve system interoperability.
These strategies are expected to minimize data silos, streamline communication, and enhance the overall guest experience by fostering a unified and efficient operational environment.
