Overview: In this ReviewPro webinar, we’ll bring you up to speed on the latest and greatest in management response strategies for guest surveys and online reviews.
Topics
Using ReviewPro tools to manage strategy and benchmark performance
Identifying response objectives and strategies
Setting policy: responsibilities, timing and frequency
Quantity vs. quality: how to create efficiencies and still be authentic
Reviews vs. surveys: how your approach should differ
How do you measure up? Response strategies and results from leading hotel groups
