10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us

Why AI falls short on personalization in hospitality

  • Automatic
  • 15 May 2025
  • 1 minute read
Total
0
Shares
0
0
0

This article was written by Hospitality Today. Click here to read the original article

Despite its speed and efficiency, AI often lacks the emotional intelligence guests crave – and that gap could cost hotels loyalty and revenue

May 15, 2025

As hospitality businesses increasingly adopt AI to address operational pressures like staffing shortages and rising guest expectations, one critical shortfall has emerged: AI struggles with genuine personalization. While the technology excels in speed and availability, it often delivers cold, scripted experiences that leave guests feeling unseen — undermining the very essence of hospitality.

Key takeaways

  • Personalization matters more than ever: 71% of consumers expect personalized interactions, and 76% feel frustrated when they don’t get them – especially in a service-driven industry like hospitality.
  • AI lacks emotional intelligence: While it can access guest data, AI struggles to interpret tone, mood, or context, leading to tone-deaf responses that frustrate rather than delight.
  • Generic responses cost more than convenience: Poor personalization can erode guest loyalty, lead to escalated service issues, and hurt a hotel’s brand reputation.
  • Over-automation is risky: When automation becomes the first touchpoint, failure to personalize can lead to abandoned interactions and lost revenue opportunities.
  • True personalization is proactive and contextual: It goes beyond data points – anticipating needs, adapting in real time, and responding with empathy is what sets great service apart.
  • AI isn’t useless – but it needs help: To succeed, AI must be supported by design frameworks that prioritize emotional intelligence and human oversight.

Get the full story at Travel Outlook

Meliá Hotels International expands its presence in Lanzarote
Trending
Meliá Hotels International expands its presence in Lanzarote

Please click here to access the full original article.

Total
0
Shares
Share 0
Tweet 0
Pin it 0
You should like too
View Post
  • TOP NEWS

Most spas don’t make money. | Oliver Corrin

  • Oliver Corrin
  • 1 August 2025
View Post
  • TOP NEWS

HOSPITALITY. The Product the Guest Doesn’t Pay For.

  • Mark Fancourt
  • 31 July 2025
View Post
  • TOP NEWS

Hidden in plain sight: How hotels can monetize non-room spaces and amenities

  • Guest Contributor
  • 29 July 2025
View Post
  • TOP NEWS

Influence Society Releases Q3 Edition of Societies – The Industry-Leading Quarterly Tracking Hospitality Trends

  • 10minhotel
  • 29 July 2025
View Post
  • TOP NEWS

The Three Imperatives: A New Playbook for Hotel Commercial Leaders

  • Anders Johansson
  • 29 July 2025
View Post
  • TOP NEWS

MEININGER: Accommodation Partner of ESN

  • Automatic
  • 25 July 2025
View Post
  • TOP NEWS

10 Hotel Technology Trends to Watch in 2025

  • Vanshikha Dhar
  • 24 July 2025
View Post
  • TOP NEWS

Hotel & Resort  Innovation Expo – 30th September & 1st October, ExCeL London

  • Sophie Weir
  • 24 July 2025
Sponsored Posts
  • The Future of Revenue Management Is Strategic Leadership – LodgIQ

    View Post
  • Influence Society Publishes Q2 Edition of Societies Quarterly for Visionary Hoteliers

    View Post
  • Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ

    View Post
Last Posts
  • How Chris Gilbert is Humanizing Government Through the Power of Hospitality
    • 2 August 2025
  • OYO Taps IBS Software to Power Global Tech Overhaul
    • 2 August 2025
  • New on the Menu: Fried seafood and ceviche
    • 1 August 2025
  • Painless Parking: Towne Park’s Tech-Enabled Solutions Enhance Guest, Employee, and Owner Satisfaction 
    • 1 August 2025
  • OYO Announces Partnership With IBS Software
    • 1 August 2025
Sponsors
  • The Future of Revenue Management Is Strategic Leadership – LodgIQ
  • Influence Society Publishes Q2 Edition of Societies Quarterly for Visionary Hoteliers
  • Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ
Contact informations

contact@10minutes.news

Advertise with us
Contact Marjolaine to learn more: marjolaine@wearepragmatik.com
Press release
pr@10minutes.news
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
  • 📰 Columns
  • About us
Discover the best of international hotel news. Categorized, and sign-up to the newsletter

Input your search keywords and press Enter.