With mobile devices now central to how we bank, browse, and interact, it’s no surprise that guest expectations are evolving fast – and technology is evolving even faster. Hoteliers need solutions that do more than just keep up – they need solutions that stay ahead.
Over the past 12 months, IRIS has introduced a suite of powerful new features designed to empower F&B leaders, free up staff time, and enhance the digital guest journey.
These innovations aren’t just upgrades – they’re tools that deliver measurable improvements in guest satisfaction, operational efficiency, and ancillary revenue.Here are the eight new features from IRIS that your hotel should be deploying right now:
Google Analytics Integration
With the new embedded Google Analytics dashboard, hoteliers can now dive deep into real-time user behaviour directly within IRIS.
From understanding which menus drive the most engagement to tracking peak ordering times and guest behaviours, these insights help F&B teams refine offerings, personalise experiences, and identify high-impact opportunities that optimise digital performance.
Charge to room (with automated verification)
Guest payments just got simpler and smarter. The new Charge to Room functionality allows guests to pay seamlessly using just their surname and room number, with the charge posted directly to their folio.
Splitting the bill or paying for a friend seamlessly sits in this journey. This not only removes friction during ordering but also provides a more secure and intuitive guest experience – one that’s perfect for in-room dining or poolside ordering.
Related items and smart upsells
Looking to boost average guest spend without adding extra strain on your resources? This is new, effortless tool increases average check size using intelligent and automated upselling, offering guests a tempting selection of additions to complement their orders. Think truffle fries with a burger, wine with a steak, or a pastry with coffee!
Our system analyses a guest’s current cart in real time and makes relevant, complementary suggestions – all tailored to enhance the guest’s order, elevate their experience and generate additional revenue for the hotel.
Advance ordering
This feature gives guests greater flexibility and control to order F&B and amenities pre and in stay. Whether it’s ordering groceries for their suite, arranging a cake for a celebration, or having flowers and Champagne delivered to a room for a special surprise, the possibilities are endless.
It’s not only practical for personal indulgences but also ideal for event catering, ensuring that every occasion is effortlessly memorable – while hotels benefit from more predictable prep, upsell potential, and operational readiness.
Digital Staff ordering
Bridging the gap between tech and traditional service, Digital Staff Ordering empowers waitstaff to take guest orders and manage tabs from any mobile device, from anywhere in the property. Guests can begin an order on their device or through a staff member and then switch between the two as needed. Picture this: spa drinks, poolside cocktails, and café snacks — all ordered separately, all on one bill.
This hybrid approach enhances flexibility and improves speed of service, freeing up staff to focus on delivering meaningful interactions, with technology managing the back office processes and transactions.
Guest Directory upgrade
IRIS’s digital guest directory has undergone a major transformation. Now even more intuitive and efficient, hotels can quickly import, manage and automate content like room details, dining options, services, and local attractions – creating a cohesive digital hub for guests.
The result? A smoother, smarter guest journey that saves time for staff and provides on-demand information in the guest’s hands.
Amenity ordering
Why limit sales to check-in and in-stay moments? The new Amenity Ordering feature enables both guests and non-residents to order items like groceries, toiletries, gifts, food and beverages, AV equipment and so on, before arrival. It’s ideal for weddings, VIP arrivals, or conference setups, and supports instant service requests routed to the correct departments – making the process faster, more accurate, and more profitable.
Automatic and manual discounts
Managing promotions just got easier. This update allows automatic discounts (like happy hour or loyalty perks) to be pulled directly from the POS and shown during checkout – no confusion, no manual effort and easily set up in IRIS’s new content management system.
Plus, hoteliers can now apply manual discounts on orders due for payment later, offering greater flexibility for in-room dining or delivery.
Together, these tools ensure a transparent, smooth transaction process that builds trust and guest satisfaction.
These features will transform opportunities into revenue, while simultaneously improving the hotel’s ability to meet and exceed guest expectations.Our goal is to empower guests to manage their stay on their terms, provide a consistent, group-wide guest experience across every property all whilst boosting F&B revenue and freeing up staff time. David Molofsky, IRIS Product Manager
Why these features matter
These features reflect IRIS’s core mission: to help hotels maximise revenue, streamline operations, and deliver exceptional guest experiences – without adding to a hotel’s workload.
Get in touch to start your journey and transform your operations with IRIS here: www.iris.net/demo
About IRIS Software Systems
IRIS is a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels, working with many of the world’s leading chains including Marriott, Ennismore, Mandarin Oriental, IHG and Four Seasons.
IRIS empowers Hotels and F&B leaders to do what they do best: increase revenue, look after their teams, and provide an outstanding customer experience.
Their flexible hospitality platform enables hotels and restaurants to provide a truly digital ordering experience to their guests, making it easier and faster for guests to browse, order and pay for items and services across multiple outlets.
Since 2010, thousands of hotels on every continent across the world have used IRIS’s mobile, tablet and web app technology to boost additional revenues by 20% on average.
More information: www.iris.net or [email protected]
