Increased OTA bookings, zero double-booking stress, STAAH Max transforms Comfort Stay Basel Airport’s daily operations.
When you’re just five minutes from one of Europe’s busiest airports, every second matters — not just for your guests, but for your hotel operations too. Comfort Stay Basel Airport knows this well. Located perfectly for business and leisure travellers alike, the property offers a modern, self-service stay with the added advantage of a tram stop right outside, whisking guests straight into downtown Basel.
But behind the scenes, running a smooth operation was a different story. Before STAAH, managing bookings across multiple online travel agents (OTAs) meant hours of manual updates, juggling calendars, and dealing with the occasional dreaded double booking.
The challenge: manual work and missed opportunities
With guests arriving from all corners of the globe, it was crucial for Comfort Stay Basel Airport to keep room availability and rates perfectly in sync across every booking platform. But manual updates made this both time-consuming and error-prone. This was stressful for staff and frustrating for guests, resulting in undesirable friction.
The lack of real-time updates also meant they weren’t always showing their best rates online, potentially missing out on valuable bookings.
The solution: STAAH Max
The team knew they needed a more reliable, automated way to manage distribution. After exploring their options, they chose STAAH Max, STAAH’s advanced channel manager, for its intuitive design, real-time syncing, and reputation for excellent support.
From day one, STAAH Max made a noticeable difference in keeping all channels perfectly in sync. Inventory and rates now update instantly across all connected OTAs. No more double bookings. No more pricing mismatches. No more wasted hours doing manual updates.
The results: growth, accuracy and peace of mind
Since partnering with STAAH, the property has seen a significant boost in OTA bookings thanks to better visibility and competitive pricing. The elimination of manual errors has improved the overall guest experience and the team has more time to focus on what matters most — welcoming travellers to Basel.
Key wins since moving to STAAH Max include zero double bookings since implementation, hours saved every week thanks to automation and increased OTA bookings due to better visibility and real-time rate updates.
To conclude
While the channel manager and its capabilities remain the star of the show for Comfort Stay Basel Airport team, the real cherry on the cake has been STAAH’s reliable support team. The STAAH customer support team is always just a message, call or email away to help with any question or issue.
STAAH Max has transformed Comfort Stay Basel Airport operations since adoption. It is reliable, easy to use and has given the team much needed accuracy and speed in its online distribution. Their team recommends STAAH Max to any property that wants to save time, reduce stress and grow their bookings.
