HiJiffy, the leader in AI-powered communication solutions for hotels, is excited to announce a new partnership with Expedia Group. This integration allows hoteliers to streamline all traveller messages from Expedia Group directly in their HiJiffy Console. While saving time and resources spent on managing conversations, this partnership allows hotel staff to focus on delivering an exceptional guest experience.
A new way to manage traveller messages
Hoteliers will no longer need to log into Expedia Partner Central to manually manage traveller messages. Thanks to this new messaging capability, they can retrieve and manage all their guest communications in HiJiffy’s Console.
The new functionalities include:
- Access the entire conversation history for a property
- Find individual messages or threads
- Send messages with attachments
- Stay responsive to your guests and deliver better guest experiences with real-time alerts for messages before, during, and after their stay.*
* Messages become inactive and cannot be replied to three years after the message thread’s creation date or one year after the reservation checkout date.
Thanks to this centralisation, hotels gain in efficiency and responsiveness, providing a smoother and more personalised experience for travellers. By reducing the time spent navigating between different platforms, HiJiffy allows hoteliers to focus on what really matters: guest satisfaction.
“We are committed to simplifying hotel guest communications by offering an all-in-one solution. The integration with Expedia Group helps hoteliers manage traveller interactions in one place, saving time and making it easier to provide a service that’s tailored to their needs,” emphasises Tiago Araújo, co-founder and CEO of HiJiffy.
The integration with Expedia Group is now available to all HiJiffy customers.
About HiJiffy
Since its creation in 2016, HiJiffy has been transforming guest communications for over 2,100 hotels across more than 60 countries with its own AI, Aplysia. By combining advanced technology with hospitality expertise, HiJiffy streamlines operations, boosts direct bookings, and meets the expectations of modern travellers for fast and efficient communication. To learn more, visit hijiffy.com
